Terms and Conditions

By making a booking at Naiko Retreat you are agreeing to our Terms and Conditions.

Who can stay here

A maximum of six guests are permitted to stay at Naiko Retreat in three King-sized beds, each of which can also be separated into two king singles. Please let us know of your desired configuration at least 72 hours before your arrival.

Camping on the property is prohibited.  Motorhomes and caravans are also prohibited.  Trailers are not recommended coming down the access track.

Naiko Retreat is part of a working sheep farm which is situated between to national parks.  Pets are strictly prohibited for their own safety and that of sheep and wildlife.

The Retreat is not generally suitable for children under 12 years of age due to the nature of the activities available.

The Futuro (spaceship) is only accessible to guests who have booked massages with any of the Naiko Retreat recommended therapists.

 

When

Check-in is 3pm onwards. Check-out is strictly 11am. We recommend that all guests plan to arrive during daylight hours.

A two-night minimum stay applies to all bookings, except long weekends and peak periods where longer minimum stays will apply.

Certain holiday periods and days that fall between Monday – Thursday will attract the higher per night rate and will be highlighted in the booking calendar.

Dietary Requirements

Breakfast provisions along with basic pantry staples are supplied.  Please make us aware of dietary requirements at your earliest convenience, but no less than 72 hours before your stay so that we can accommodate you accordingly.  Should you have any potentially severe or life-threatening allergies please make us aware of them.  Any of the substantial pantry items may contain items such as nuts, sesame or extracts thereof etc.  Our eco bathroom products are all plant-based and natural but do contain almond oil.  In the case of bathroom products, we can remove those and replace them, BUT we respectfully suggest for your own safety and peace of mind that you bring your own products.  We will do our very best to accommodate you, but cannot guarantee complete removal of allergens.

 

Guidelines

Naiko Retreat is home to some of Australia’s iconic animals and boasts grass trees that are thought to be up to 1500 years old. To help us protect our precious wilderness and wildlife we ask that you abide by the following rules:

  • Please observe SA bushfire regulations and fire bans at all times (no campfires or naked flames permitted)
  • Please do not throw food scraps to any of the native animals
  • No touring of the property in any type of vehicle

 

Additional Charges

The owners and staff accept no responsibility for loss or damage to guest property during the rental period.

Additional charges will be applied if there is damage to the house or if extra cleaning is required over and above the ordinary course of cleaning the property.

These will be charged within 30 days of your stay and you will be made aware of these charges via email.

 

Payment Policy

A 50% deposit and 2% booking fee for accommodation is required before the booking can be confirmed. The remaining 50% will be charged one month prior to your stay. In the instance where the booking is made less than thirty (30) days before the stay the full amount will be charged at the time of booking.

Current and valid credit card details are required when booking.  We do not charge a bond and as per the “Additional Charges” clause above, we will charge your credit card for any damage or extra house cleaning.

Please ensure your credit card has sufficient funds at the time of booking and again approximately 1 month prior to check in when the balance owing will be deducted.  Please also ensure your credit card is current and valid on each occasion.

CREDIT CARDS – We accept online payments by Visa, Amex and MasterCard.

 

Cancellation Policy

A 50% deposit and 2% booking fee for accommodation is required. Any cancellations prior to 30 days of arrival date attract a $100 administrative fee.

Any cancellations within 29-15 days will attract a fee of 50% of your total booking. Any cancellations within 14 days and non-arrivals attract the full tariff being charged. We recommend purchasing travel insurance so that you can navigate any unforeseen circumstances.

COVID-19:  Should you  be unable to stay at Naiko due to any government restrictions in place at the time of your stay you may cancel your booking and receive a full refund less the booking fee OR you may defer your stay to another date.

You acknowledge that the Naiko Retreat property is unsupervised and that there are inherent risks in bushwalking, swimming, and being in close proximity to native animals.

You will use all walking tracks at your own risk in the knowledge that there may be safety risks, and that tracks may not be suitable for ill prepared, unfit or inexperienced walkers.

You agree to take due care at all times for your own safety while using the facilities of Naiko Retreat (including proper clothing, footwear and appropriate equipment) and at all times while on the property, and to properly supervise any children and other guests requiring supervision or assistance.

You acknowledge that you and your guests will be staying at the Naiko Retreat property at your own risk. To the extent permitted by law, Naiko Retreat disclaims all liability for any loss or damage suffered (including physical injury and liability for negligence) while staying at the Naiko Retreat property.

To the extent permitted by law, you will indemnify Naiko Retreat for any loss or damage suffered by Naiko Retreat in relation to your stay and those of your guests at the Naiko Retreat property, except to the extent caused by the wilful default of Naiko Retreat.

Agreement to these terms and conditions is a condition of staying at the Naiko Retreat property.

By making a booking at Naiko Retreat you are deemed to agree these terms and conditions.

You acknowledge that certain products and services at Naiko Retreat property (including food services and massage services) are provided by independent contractors and that Naiko Retreat will have no liability to you or your guests in relation to the provision of those products and services by independent contractors.

From time to time Naiko staff, maintenance tradespeople and delivery services may attend at the Retreat to carry out essential services.

To the extent permitted by law, these terms and conditions apply to the exclusion of any implied terms including terms implied by law. However, these terms are to be read subject to any laws of mandatory application or terms implied by law that cannot be excluded, including any rights under the Australian Consumer Law.

You agree to these terms and conditions on your own behalf and on behalf of your guests including children.

For the purpose of these terms, “Naiko Retreat” includes Ralgnal Pty Ltd and its directors, employees and agents, and Ralgnal Pty Ltd holds the benefit of these terms and conditions on trust for its directors, employees and agents.

The Management of Naiko Retreat reserves the right to request guests to leave the retreat should they breach any of the above Terms and Conditions.

Contact Naiko Retreat