Terms and Conditions
By making a booking at Naiko Retreat you are agreeing to our Terms and Conditions.
WHO CAN STAY HERE
Maximum Occupancy: A maximum of six guests are permitted to stay at Naiko Retreat. Guests attempting to accommodate more than six people will be requested to leave the property and forfeit the full value of their booking.
Adults Only: Given the luxury furnishings and types of exclusive experiences available at Naiko Retreat, it is very much an adults-only accommodation. However, children over the age of 16 are welcome provided they are accompanied by an adult.
Visitors: Guests are NOT permitted to have visitors without the prior approval of Naiko management. With approval guests may have up to four adult visitors at any one time during the day.
Events and parties: Guests may not hold any functions, events, parties or wedding related activities on the property or in the retreat without the prior approval of management. Charges or penalties will apply.
Camping on the property is prohibited. Motorhomes and caravans are also prohibited. Trailers are not recommended coming down the access track.
Pets: Naiko Retreat is part of a working sheep farm which is situated between to national parks. Pets are strictly prohibited for their own safety and that of sheep and wildlife.
The Futuro (spaceship) is only accessible to guests who have booked treatments with any of the Naiko Retreat recommended therapists.
CHECK-IN AND CHECK-OUT PROCEDURE
Naiko Retreat is a private, keyless access accommodation. It is recommended that guests arrive before dark.
Check-in is from 3pm onwards.
Check-out is strictly before 11am. Guests departing after 11am will, at the discretion of Naiko Retreat Management, be charged for an extra night.
At 11am Housekeeping and other staff will be descending the final 1.5km track to the Retreat. The track is single lane traffic only.
Early check-in or late check-out is often not possible. Requests can be made when completing your online booking but, in some circumstances, may only be confirmed 48 hours prior to arrival.
A two-night minimum stay applies to all bookings, except long weekends and peak periods where longer minimum stays may apply.
Certain holiday periods and days that fall between Monday – Thursday will attract the higher per night rate and will be highlighted in the booking calendar.
DIETARY REQUIREMENTS AND BEDROOM CONFIGURATIONS
Breakfast provisions for self-catering along with basic pantry staples are supplied. Please make us aware of dietary requirements at your earliest convenience, but no less than 1 week before your stay so that we can accommodate you accordingly.
Should you have any potentially severe or life-threatening allergies please make us aware of them. Any of the substantial pantry items may contain items such as nuts, sesame seeds or extracts thereof etc. We will do our best to accommodate removal of obvious nut products, BUT it is YOUR RESPONSIBILITY to check products prior to consumption/use.
Our eco bathroom products are all plant-based and natural but do contain almond oil. In the case of bathroom products, we can remove those and replace them, BUT we respectfully suggest for your own safety and peace of mind that you bring your own products. Any bathroom products you require us to purchase to replace our Vasse Virgin products will be charged to your credit card.
We will do our best to accommodate you but cannot guarantee complete removal of allergens.
Bedrooms. Naiko accommodates a maximum of six guests in three King-sized beds, each of which can split into two king singles. Please let us know how many rooms are required and your desired configuration at least 1 week before your arrival.
Naiko Retreat is located between two national parks and is home to some of Australia’s iconic animals and boasts grass trees that are thought to be up to 1500 years old. To protect our precious wilderness and wildlife we ask that you abide by the following rules:
- Please observe SA bushfire regulations and fire bans at all times. No campfires anywhere on the property or naked flames permitted.
- Please do not throw food scraps to animals.
- No touring of the property in any type of vehicle.
- Naiko Retreat is part of a working sheep farm. Please drive with due care when sheep are in the vicinity.
The owners and staff accept no responsibility for loss or damage to guest property during the rental period.
You acknowledge that the Naiko Retreat property is unsupervised and that there are inherent risks in bushwalking, swimming, and being in close proximity to native animals.
You will use all walking tracks at your own risk in the knowledge that there may be safety risks, and that tracks may not be suitable for ill prepared, unfit or inexperienced walkers.
You agree to take due care at all times for your own safety while using the facilities of Naiko Retreat (including proper clothing, footwear and appropriate equipment) and at all times while on the property, and to properly supervise other guests requiring supervision or assistance.
You acknowledge that you and your guests will be staying at the Naiko Retreat property at your own risk. To the extent permitted by law, Naiko Retreat disclaims all liability for any loss or damage suffered (including physical injury and liability for negligence) while staying at the Naiko Retreat property.
To the extent permitted by law, you will indemnify Naiko Retreat for any loss or damage suffered by Naiko Retreat in relation to your stay and those of your guests at the Naiko Retreat property, except to the extent caused by the wilful default of Naiko Retreat.
Additional charges will be applied if there is damage to the house or any equipment, contents, fixtures or fittings etc.
Obvious indiscriminate mess left in the Retreat will attract an excess cleaning charge for any extra cleaning required over and above the ordinary course of cleaning the property.
Extra cleaning deemed necessary includes, but is not limited, to cleaning dirty BBQ and kitchen appliances, dirty dishes, pans, excessive spills and stains on furniture and linens.
These will be charged to your credit card within 30 days of your stay, and you will be made aware of these charges via email.
Your credit card will only be debited in the event of not adhering to the terms and conditions, damage to the property, furniture and equipment breakages, missing items or if extra cleaning is required at the discretion of management.
A 50% deposit and 2% booking fee for accommodation is required before the booking can be confirmed. The remaining 50% will be charged one month prior to your stay. In the instance where the booking is made less than thirty (30) days before the stay the full amount will be charged at the time of booking.
Current and valid credit card details are required when booking. We do not charge a bond and as per the “Additional Charges” clause above, we will charge your credit card for any damage or extra house cleaning.
Please ensure your credit card has sufficient funds at the time of booking and again approximately one month prior to check in when the balance owing will be deducted. Please also ensure your credit card is current and valid on each occasion.
CREDIT CARDS – We accept online payments by Visa, Amex and MasterCard.
Naiko Retreat and the grounds are strictly no smoking including the use of e-cigarettes. Smoking and e-cigarettes are strictly prohibited on site and inside any rooms, decks, or anywhere on the property.
A 50% deposit and 2% booking fee for accommodation is required. Any cancellations prior to 30 days of arrival date attract a $100 administrative fee.
Any cancellations within 29-15 days will attract a fee of 50% of your total booking. Any cancellations within 14 days and non-arrivals attract the full tariff being charged.
As many bookings are made well in advance, we recommend guests purchase travel insurance so that you can cover any unforeseen circumstances such as illness or family emergencies preventing travel etc.
CANCELLATION BY NAIKO: We may need to cancel bookings from time to time due to events or circumstances outside of our control, including (but not limited to) the occurrence of any damage to the property, fire or other weather conditions which create a risk to the safety of guests, government laws, regulations or directions which prevent or materially limit access to or the occupation of the property or the inaccessibility of any access tracks to the property.
If we need to cancel your booking, we will notify you as soon as possible and you will be entitled to a full refund of all amounts paid by you to us on account of your booking OR you may defer your stay to another date when the property is available.
To the extent permitted by law, this refund will be your sole remedy against Naiko Retreat, and Naiko Retreat’s sole liability to you, for or in connection with the cancellation of your booking and you unconditionally and irrevocably release and indemnify us from any other claim you or your guests may have against us arising out of or in connection the cancellation of your booking.
Agreement to these terms and conditions is a condition of staying at the Naiko Retreat property.
By making a booking at Naiko Retreat you are deemed to agree these terms and conditions.
You acknowledge that certain products and services at the Naiko Retreat property (including food services and massage services) are provided by independent contractors and that Naiko Retreat will have no liability to you or your guests in relation to the provision of those products and services by independent contractors.
From time-to-time Naiko staff, maintenance tradespeople and delivery services may attend at the Retreat to carry out essential services.
To the extent permitted by law, these terms and conditions apply to the exclusion of any implied terms including terms implied by law. However, these terms are to be read subject to any laws of mandatory application or terms implied by law that cannot be excluded, including any rights under the Australian Consumer Law.
You agree to these terms and conditions on your own behalf and on behalf of your guests.
For the purpose of these terms, “Naiko Retreat” includes Ralgnal Pty Ltd and its directors, employees and agents, and Ralgnal Pty Ltd holds the benefit of these terms and conditions on trust for its directors, employees and agents.
The Management of Naiko Retreat reserves the right to request guests to leave the retreat should they breach any of the above Terms and Conditions.